Refund & Cancellation Policy

This policy explains how billing, cancellation, and refunds work for ChurchConnect. It is part of, and should be read together with, our Terms of Service.

What you pay

• Website billing is part of ChurchConnect or Easy Peazy. This editor does not charge a $50 setup fee or $19/month.
• See churchconnect.cloud for what you pay and how to cancel.

Cancel and refunds follow the terms on churchconnect.cloud. Domain registration fees paid to a registrar are generally non-refundable once the name is registered.

How to request a refund

Email us from the address on your account with the details of your purchase. We aim to respond within a few business days. Approved refunds are returned to your original payment method; how long it takes to appear depends on your bank or card issuer.

Your domain and data after cancellation

If your website is on a domain we registered or connected for you as part of your plan, that domain stays active only while your subscription is active. If you would like to keep or transfer a domain after cancelling, contact us and we will help where we can (domain registry fees or transfer rules may apply). You can request a copy or deletion of your account data at any time, as described in our Privacy Policy.

Chargebacks

If something is wrong with a charge, please reach out first — we would much rather fix it directly and quickly than have you dispute it with your bank.

Contact

Questions about billing, cancellation, or refunds? Email us from the address on your account.